Returns Policy
At Bob's Home Office Furniture, we strive to ensure that all our products meet the high standards of quality and satisfaction our customers expect. However, we understand that sometimes things don't go as planned. Here’s how we handle returns:
Conditions for Returns
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Damaged Products: If you receive a product that is damaged, we are here to help. To initiate a return, please report the damage to our customer service team within 5 days of delivery. We request that you provide detailed photographs of the damage to assist us in our investigation.
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Products Advertised Incorrectly: If a product does not match the description on our website or was advertised incorrectly, please contact us within 5 days of delivery to arrange for a return.
How to Initiate a Return
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Contact Our Customer Service: Reach out to our customer service team via email at bob@bobshomeofficefurniture.co.uk Please provide your order number, contact details, and a brief description of the issue.
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Proof of Purchase: Include a copy of your sales receipt or any other proof of purchase.
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Photographic Evidence: For damaged items, attach clear photos showing the damage.
Processing Returns
Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return based on the evidence provided and the conditions stated above.
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Approved Returns: If your return is approved, we will arrange for the item to be collected by our team. You will not be responsible for the return shipping costs. A replacement or refund will be processed depending on your preference and product availability.
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Rejection of Returns: If the return is not approved (e.g., if claims or evidence are insufficient or do not meet our policy terms), we will provide a detailed explanation of the decision. You may contact our customer support for further clarification or to appeal the decision.
Refunds (if applicable)
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Refund Process: Once the returned item is received and inspected, we will notify you of the refund approval. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at bob@bobshomeofficefurniture.co.uk
Additional Information
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Non-returnable Items: Please note that certain types of items cannot be returned, such as custom-made products or items purchased on sale.
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Exchanges: We only replace items if they are defective or damaged and reported according to the terms above.